Thank you for providing the contact email. Here’s the updated content with the provided email address:
Refund and Cancellation Policy
Refund Policy:
At Yohima, we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your order, we offer a hassle-free refund policy. Please review the following guidelines to understand our refund process:
- Refund Eligibility:
- To be eligible for a refund, items must be returned within [number of days] days of purchase.
- Items must be unused, in the same condition as received, and in their original packaging.
- Personalized or custom-made items are not eligible for refunds unless there is a manufacturing defect or an error on our part.
- Refund Process:
- To initiate a refund, please contact our customer service team at contact@yohima.com within the specified timeframe.
- Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days].
Cancellation Policy:
- Cancellation Period:
- Orders can be cancelled within [number of hours/days] hours of purchase.
- Once an order has been processed and shipped, it cannot be cancelled.
- Cancellation Process:
- To cancel an order, please contact our customer service team at contact@yohima.com as soon as possible.
- If your order has not been processed, we will initiate a cancellation and provide you with a full refund.
- If your order has already been processed, you may still return the items according to our refund policy.
Contact Us:
If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure your satisfaction with every purchase.
Email: contact@yohima.com